Description: Reliance on digital infrastructures has dramatically increased the impact and frequency of major incidents. In fact, more than 90% of large businesses report major incidents occur at least several times a year and nearly 60% report major incidents occur at least monthly. A survey of more than 400 IT professionals reveals that IT and business
leaders within individual companies are mostly aligned on what constitutes major incidents and how to resolve them. However, standard definitions and processes are lacking between companies and across industries. Without these standards, IT departments lack benchmarks
and best practices to help drive improvements A more complete picture reveals itself when we combine our recent survey results with our
customers’ experience and our own expertise. In this report we will attempt to put the results of the latest survey in context for better analysis.