Cloud-Based Call Centers Setting New Standards in Capability
Description: We don’t want to start this white paper with details of what call centers do and what they do not do. Most
of you know all about that already. So, we desist.
The entire point of the next few pages would be to discuss how your call center can become more
efficient, your return on investment can become greater and how your clients can be happier – not
necessarily in that order. Like we said in one of our earlier white papers – if in a certain situation, smoke
signals work best, then use smoke signals. The important point is getting the message across and
improving customer satisfaction.