Powering up customer experience how utilities can reinvent their business model to delight customers
Description: The companies, he continued, are “being hit by greater use of
alternative energy, smarter customers and smarter devices, while
still being expected to provide the same level of service they always
have,” he said. And customers’ growing interest in self-generation
and efficiency is threatening to reduce utility revenue at a time when
the sector is facing the need to spend a significant amount of money
to upgrade its aging transmission and distribution infrastructure.